Ugartara Refund & Returns Policy

At Ugartara, every digital creation we offer is designed with care, creativity, and attention to detail. We put passion into each file you receive — from concept to completion. Because our products are digital downloads, they are delivered instantly after payment, giving you immediate access to your purchased content.

We always aim to ensure that you are completely satisfied with your experience. However, we understand that issues can occasionally occur, and we are committed to handling them with fairness and transparency.

1. Digital Product Delivery

All products sold on Ugartara are digital in nature.
Once your payment is successfully processed, you will receive an instant download link or a delivery email containing access to your purchased files.

There are no physical shipments involved.
Because the files are delivered instantly, once the product has been downloaded or accessed, it is considered delivered and used.

2. Refund Eligibility

Since digital files cannot be physically returned, we generally do not offer refunds once a product has been downloaded or accessed.
However, at Ugartara, we believe in fairness and understanding. You may be eligible for a refund or replacement in the following circumstances:

Valid Reasons for Refunds:

• Duplicate Purchase: You accidentally purchased the same digital product more than once.

• Incorrect File Received: You received the wrong item or file that does not match your order description.

• Technical Errors: The file is corrupted, incomplete, or cannot be opened despite following the download instructions.

• Failed Delivery: You completed the payment but did not receive the download link or delivery email within a reasonable time.

If any of the above situations apply, please contact us within 7 days of your purchase. We will review your request carefully and assist you in resolving the issue as soon as possible.

3. Non-Refundable Situations

To protect the rights of our digital creators and maintain fairness, refunds cannot be issued in the following cases:

• The product has been successfully downloaded or accessed.

• The customer changed their mind or no longer wants the item after purchase.

• The product is not compatible with specific software, versions, or systems (please check compatibility details before purchase).

• The product did not meet personal expectations such as design style or aesthetic preference.

• The issue arises due to incorrect use, modification, or mishandling of the file by the buyer.

This policy ensures a balance between customer satisfaction and the protection of digital content, which can be easily copied or stored once accessed.

4. Refund Processing Time

If your refund request is approved, we will process it promptly.
All refunds are issued within 5 to 7 working days from the date of approval.

Refunds are made using the same payment method that was used for your original purchase.
You will receive an email notification once your refund has been processed. Please note that depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.

5. Exchanges and Replacements

In certain cases, rather than issuing a refund, we may offer an exchange or replacement file to resolve your issue more quickly. For example:

• If a file is damaged or incomplete, we will resend a corrected version.

• If your download link expires or does not work, we will issue a new access link.

Our goal is to ensure that you receive and can fully use the digital product you purchased.

6. Technical Assistance

Occasionally, download or file access issues may occur due to device settings, browser configurations, or network interruptions.
Before requesting a refund, please:

• Check your email inbox and spam folder for your download link.

• Try downloading the file again using a different browser or device.

• Contact our support team for technical guidance.

We are always happy to help troubleshoot and ensure you can access your digital files successfully.

7. Gift Purchases

If your digital product was purchased as a gift, refunds can only be issued to the original purchaser.
However, if the recipient encounters issues accessing the file, we can resend the download link or provide assistance directly to them.

8. How to Request a Refund

If you believe your situation qualifies for a refund, please contact us with the following details:

• Your full name

• Your order number or transaction ID

• The product name or download title

• A brief description of the issue

Please send your request to:
Pixels@ugartara.com

Our support team will review your message and respond within 2–3 business days.
If your refund is approved, we will begin the refund process immediately.

9. Our Commitment to Fairness

At Ugartara, we deeply value our customers and creative community. Our refund policy is designed to:

• Maintain trust and transparency in every transaction.

• Ensure fairness and quality in all customer experiences.

• Protect the rights and work of digital artists and designers.

Every situation is reviewed individually, and we always aim to find a fair and reasonable resolution.

10. Contact Us

If you have any questions or concerns regarding this policy, or if you need assistance with your order, please contact us at:
Pixels@ugartara.com

Our customer support team will be happy to assist you.

Thank You

Thank you for choosing Ugartara and for supporting independent digital artists.
We appreciate your trust and hope our creations bring inspiration, creativity, and colour to your digital world.